LEGAL
Privacy Policy
Last updated: August 13, 2026
Rosica Natural Care L.L.C-FZ, trading as Rosica (“Rosica”, “we”, “us” or “our”), operates this website and its online store, including related information, content, features, tools, products and services (collectively, the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products for purchase.
This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit or use our website, make a purchase or other transaction through our online store, or otherwise communicate with us.
We process personal information in accordance with applicable data protection and privacy laws, including applicable laws of the United Arab Emirates.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use and disclose personal information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, telephone number and email address.
- Financial and payment information, including payment method, transaction details, payment confirmation and other information necessary to process your payment. Complete payment-card information may be collected and processed directly by Shopify and/or our third-party payment providers rather than stored by Rosica.
- Account information, where applicable, including your account details, preferences and settings.
- Transaction information, including products you view, place in your cart, purchase, return, exchange or cancel, as well as information relating to your previous transactions.
- Communications with us, including information you provide when contacting us, submitting an inquiry or requesting customer support.
- Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
- Usage information, including information about how and when you access, interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, use the Services, contact us or otherwise provide personal information to us.
- Automatically through the Services, including information collected from your device when you visit our website or online store and through cookies and similar technologies.
- From our service providers, including providers that supply technology, payment processing, ecommerce, analytics, fulfillment, shipping or other services on our behalf.
- From our business partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and the Services, we may use your personal information for the following purposes:
Providing and Improving the Services
We may use personal information to provide and operate the Services, process payments, fulfill orders, arrange shipping and delivery, facilitate returns and exchanges, manage customer accounts where applicable, remember preferences, provide customer support and improve your shopping experience.
We may also use information to understand how customers interact with our website and online store and to improve our products, Services and customer experience.
Marketing and Advertising
Where permitted by applicable law and, where required, with your consent, we may use personal information to send marketing and promotional communications, including by email, and to provide or measure advertising relating to Rosica and our products.
You may opt out of marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.
Security and Fraud Prevention
We may use personal information to authenticate accounts where applicable, provide a secure shopping and payment experience, detect and investigate suspected fraudulent, illegal, unsafe or malicious activity, protect our customers and business, and maintain the security and integrity of the Services.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials and should not share your password or access information with others.
Communicating With You
We may use personal information to respond to inquiries, provide customer support, communicate with you about orders, payments, deliveries, returns or other transactions, and maintain our business relationship with you.
Legal and Regulatory Purposes
We may use personal information where reasonably necessary to comply with applicable laws and regulations, respond to lawful requests from government authorities or law enforcement agencies, establish or defend legal claims, enforce our terms and policies, or investigate suspected violations.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties where reasonably necessary for legitimate business purposes and subject to applicable law.
This may include:
- Shopify and service providers that assist us with ecommerce services, website technology, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, shipping and delivery.
- Payment providers and financial institutions where necessary to process transactions, refunds or payment-related matters.
- Delivery and logistics providers where necessary to deliver products and manage shipments.
- Business and marketing partners, where applicable, to provide marketing, analytics or advertising services in accordance with applicable law and your choices.
- Third parties at your direction or with your consent, including where information must be shared to fulfill an order or provide a service you have requested.
- Our affiliates or companies within our corporate group, if applicable.
- Government authorities, regulators, courts or other parties where disclosure is required by applicable law or reasonably necessary to protect our rights, customers, Services or other persons.
- Parties involved in a business transaction, such as a merger, acquisition, restructuring, financing or sale of all or part of our business, subject to applicable legal requirements.
Third-party service providers may process personal information in accordance with their own applicable privacy notices and contractual obligations.
Relationship With Shopify
Rosica's online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products for purchase online.
Shopify collects and processes certain personal information concerning your access to and use of our online store in order to provide, secure and improve its platform and services.
Information submitted through our online store may be transmitted to and processed by Shopify and service providers used to operate the ecommerce platform. These providers may be located in countries other than the country in which you reside.
Shopify may also process certain information obtained through your interactions with our online store in connection with features and services provided by Shopify. Where Shopify independently determines how such information is processed, Shopify is responsible for that processing in accordance with its applicable privacy policies.
You may review Shopify's Consumer Privacy Policy and privacy information through Shopify's official privacy resources.
Third-Party Websites and Links
The Services may contain links to websites, social-media platforms or other online services operated by third parties.
If you follow a link to a website or platform that is not operated or controlled by Rosica, you should review that third party's privacy policy, security practices and applicable terms.
Rosica is not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not own or control.
Information you voluntarily make publicly available through third-party platforms, including social-media platforms, may be visible to other users and may be processed according to the policies of those platforms.
The inclusion of a third-party link does not necessarily constitute an endorsement by Rosica of that third party or its services.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at info@rosica.ae so that we can take appropriate action.
Security of Your Information
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We recommend that you do not send highly sensitive or confidential information through unsecured communication channels.
Retention of Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide the Services, fulfill orders, maintain appropriate business and transaction records, comply with legal and regulatory obligations, resolve disputes and enforce our agreements and policies.
The applicable retention period may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.
When personal information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it in accordance with applicable law.
Your Rights and Choices
Depending on applicable law and your circumstances, you may have certain rights relating to your personal information.
These may include:
- Right to Access — You may have the right to request information about personal information we hold about you and obtain access to that information.
- Right to Correction — You may have the right to request correction of inaccurate or incomplete personal information.
- Right to Deletion — You may have the right to request deletion of certain personal information, subject to applicable legal requirements and exceptions.
- Right to Portability — Where applicable, you may have the right to receive certain personal information in an appropriate format or request its transfer to another party.
- Right to Withdraw Consent — Where processing is based on your consent, you may have the right to withdraw that consent, subject to applicable law.
- Marketing Preferences — You may opt out of promotional emails at any time by using the unsubscribe option contained in those communications. We may still send non-promotional communications relating to your orders, account, transactions or customer-service requests.
To exercise a privacy right available to you, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests, where permitted or required by applicable law.
We will respond to valid requests within the timeframes required by applicable law.
Complaints
If you have a concern or complaint regarding how Rosica collects, uses or processes your personal information, please contact us using the details provided below.
We will review your concern and respond as appropriate.
Where applicable, you may also have the right to submit a complaint to a competent data-protection or regulatory authority.
International Transfers
Your personal information may be transferred to, stored or processed in countries outside the United Arab Emirates, including countries where Shopify and our other service providers operate.
Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.
The privacy and data-protection laws of countries in which information is processed may differ from those of the United Arab Emirates.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, service providers or applicable legal and regulatory requirements.
When we update this Privacy Policy, we will publish the revised version and update the “Last updated” date at the top of this page.
Where required by applicable law, we will provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy or Rosica's privacy practices, or if you would like to exercise a privacy right available to you, please contact us:
Rosica Natural Care L.L.C-FZ
Trading as Rosica
Meydan Grandstand, 6th FloorMeydan Road, Nad Al ShebaDubai, United Arab Emirates
License Number: 2649888.01