سياسة الخصوصية

Rosica Natural Care L.L.C-FZ, trading as Rosica (“Rosica”, “we”, “us” or “our”), operates this website and its online store, including related information, content, features, tools, products and services (collectively, the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform through which we offer our products for purchase.

This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit or use our website, make a purchase or other transaction through our online store, or otherwise communicate with us.

We process personal information in accordance with applicable data protection and privacy laws, including applicable laws of the United Arab Emirates.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how we collect, use and disclose personal information as described in this Privacy Policy.

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Providing and Improving the Services

We may use personal information to provide and operate the Services, process payments, fulfill orders, arrange shipping and delivery, facilitate returns and exchanges, manage customer accounts where applicable, remember preferences, provide customer support and improve your shopping experience.

We may also use information to understand how customers interact with our website and online store and to improve our products, Services and customer experience.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use personal information to send marketing and promotional communications, including by email, and to provide or measure advertising relating to Rosica and our products.

You may opt out of marketing communications at any time by using the unsubscribe option provided in our communications or by contacting us.

Security and Fraud Prevention

We may use personal information to authenticate accounts where applicable, provide a secure shopping and payment experience, detect and investigate suspected fraudulent, illegal, unsafe or malicious activity, protect our customers and business, and maintain the security and integrity of the Services.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and should not share your password or access information with others.

Communicating With You

We may use personal information to respond to inquiries, provide customer support, communicate with you about orders, payments, deliveries, returns or other transactions, and maintain our business relationship with you.

Legal and Regulatory Purposes

We may use personal information where reasonably necessary to comply with applicable laws and regulations, respond to lawful requests from government authorities or law enforcement agencies, establish or defend legal claims, enforce our terms and policies, or investigate suspected violations.

In certain circumstances, we may disclose personal information to third parties where reasonably necessary for legitimate business purposes and subject to applicable law.

Third-party service providers may process personal information in accordance with their own applicable privacy notices and contractual obligations.

Rosica's online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products for purchase online.

Shopify collects and processes certain personal information concerning your access to and use of our online store in order to provide, secure and improve its platform and services.

Information submitted through our online store may be transmitted to and processed by Shopify and service providers used to operate the ecommerce platform. These providers may be located in countries other than the country in which you reside.

Shopify may also process certain information obtained through your interactions with our online store in connection with features and services provided by Shopify. Where Shopify independently determines how such information is processed, Shopify is responsible for that processing in accordance with its applicable privacy policies.

You may review Shopify's Consumer Privacy Policy and privacy information through Shopify's official privacy resources.

Our website and online store may use cookies and similar technologies to operate and secure the Services, remember preferences, understand how visitors interact with the Services, improve functionality and performance, and, where applicable, support analytics, marketing and advertising.

Some cookies may be placed by third-party service providers, including Shopify and analytics or technology providers.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings and, where available, through cookie or privacy controls provided on our website or online store. Disabling certain cookies may affect the functionality or performance of some parts of the Services.

The Services may contain links to websites, social-media platforms or other online services operated by third parties.

If you follow a link to a website or platform that is not operated or controlled by Rosica, you should review that third party's privacy policy, security practices and applicable terms.

Rosica is not responsible for the privacy, security, accuracy or practices of third-party websites or services that we do not own or control.

Information you voluntarily make publicly available through third-party platforms, including social-media platforms, may be visible to other users and may be processed according to the policies of those platforms.

The inclusion of a third-party link does not necessarily constitute an endorsement by Rosica of that third party or its services.

The Services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at info@rosica.ae so that we can take appropriate action.

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We recommend that you do not send highly sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide the Services, fulfill orders, maintain appropriate business and transaction records, comply with legal and regulatory obligations, resolve disputes and enforce our agreements and policies.

The applicable retention period may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it in accordance with applicable law.

Depending on applicable law and your circumstances, you may have certain rights relating to your personal information.

To exercise a privacy right available to you, please contact us using the contact information provided below.

We may need to verify your identity before processing certain requests, where permitted or required by applicable law.

We will respond to valid requests within the timeframes required by applicable law.

If you have a concern or complaint regarding how Rosica collects, uses or processes your personal information, please contact us using the details provided below.

We will review your concern and respond as appropriate.

Where applicable, you may also have the right to submit a complaint to a competent data-protection or regulatory authority.

Your personal information may be transferred to, stored or processed in countries outside the United Arab Emirates, including countries where Shopify and our other service providers operate.

Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

The privacy and data-protection laws of countries in which information is processed may differ from those of the United Arab Emirates.

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, service providers or applicable legal and regulatory requirements.

When we update this Privacy Policy, we will publish the revised version and update the “Last updated” date at the top of this page.

Where required by applicable law, we will provide additional notice of material changes.