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This Shipping Policy explains how orders placed through the Rosica online store are processed and delivered. It forms part of our Terms of Service and should be read alongside them.

We currently deliver within the United Arab Emirates, to the locations made available during checkout.

If your address cannot be selected at checkout, we do not deliver there at present. You are welcome to contact us and we will tell you whether that is likely to change.

Delivery charges and estimated delivery times are calculated at checkout, based on the contents of your order and the address you enter. They are shown to you in full before you pay.

Any applicable taxes are also shown at checkout. All prices are in United Arab Emirates dirhams (AED).

Delivery estimates are estimates. They are not guaranteed delivery dates unless we have expressly confirmed one to you in writing.

Orders are prepared for dispatch on business days. Orders placed on a weekend or a public holiday are processed on the next business day.

An order is accepted when we confirm acceptance or dispatch it, subject to successful payment and product availability. An automated order acknowledgement on its own is not acceptance.

Where tracking is available for your delivery, we will send the details to the email address given at checkout once the order has been dispatched.

If you have not received a dispatch confirmation and the estimated delivery window has passed, please contact us with your order number.

Please make sure the delivery address and contact details you enter at checkout are complete and correct. We cannot change a delivery address once an order has been dispatched.

Where a delivery fails because the address was incorrect or incomplete, because nobody was available to receive it, or because the courier could not gain access, any cost of redelivery may be payable by you.

Risk of loss or damage passes to you when the order is delivered to the address given at checkout, or otherwise received by you or by somebody you have authorised to receive it.

Where we become aware of a delay affecting your order, we will let you know as soon as we reasonably can.

Please inspect your order promptly on delivery. If it arrives damaged, defective, incomplete or incorrect, contact us within 14 days of delivery with your order number and photographs of the item and its packaging.

We will arrange a replacement or a full refund at no cost to you. Our Return and Refund Policy sets out how this works.

We may update this policy to reflect changes in our delivery arrangements, our carriers or applicable law. The version published on this page at the time you place an order is the one that applies to that order.