FAQs
Frequently Asked Questions
The questions we are asked most often, grouped by subject.
If yours is not here, the team reads every email and answers within one to two business days.
Products & collections
- What does Rosica make?
Rosica is a premium botanical beauty brand, currently offering four haircare products across two collections.
Rosica Essentials — Honey & Propolis Repair Shampoo, nourishing and repairing care for dry, normal and damaged hair; Purifying & Fresh Cleanse Shampoo, refreshing cleansing care for oily hair and scalps prone to excess oil; and Deep Repair Conditioner, conditioning care designed to detangle, strengthen and repair all hair types.
Rosica PURE — Botanical Restore Shampoo, gentle sulfate-free botanical care designed for all hair types, colour-treated, chemically treated and damaged hair, and daily use.
- What's the difference between Essentials and PURE?
Rosica Essentials brings together everyday haircare formulas designed for different needs — from cleansing and freshness to nourishment, repair and conditioning.
Rosica PURE focuses on gentle, sulfate-free care, combining carefully selected botanical ingredients with advanced haircare technology to support scalp comfort and healthy-looking hair.
- Which products are sulfate-free?
Two Rosica shampoos carry a sulfate-free claim: the Honey & Propolis Repair Shampoo from Rosica Essentials, and the Botanical Restore Shampoo from Rosica PURE.
The Purifying & Fresh Cleanse Shampoo does not carry a sulfate-free claim on its label. Rosica product labels also indicate silicone-free, paraben-free and colorant-free formulations.
- My hair feels dry or damaged — where should I start?
The Essentials collection is built around repair. The Honey & Propolis Repair Shampoo pairs naturally with the Deep Repair Conditioner, which is made for intense nourishment across all hair types.
If you'd like a recommendation for your particular hair, our team is happy to help — just email us and describe what you're working with.
- Can I use these on colored hair or hair treated with keratin or protein?
Yes. The PURE Botanical Restore Shampoo is made specifically for colour-treated, chemically treated and damaged hair — it's sulfate-free and uses natural origin surfactants.
If you have a sensitivity or a specific concern, it's always worth checking the ingredients on the pack and speaking to your stylist.
- Which Rosica shampoo is suitable for oily hair?
Rosica Essentials Purifying & Fresh Cleanse Shampoo is designed for oily hair and scalp.
Its deep yet gentle cleansing formula helps remove excess oil and impurities while leaving the scalp and hair feeling clean, fresh and refreshed.
- Which Rosica shampoo is suitable for curly hair?
Rosica PURE Botanical Restore Shampoo is suitable for curly hair.
Its gentle, sulfate-free botanical formula provides effective everyday cleansing while supporting scalp comfort and helping hair feel soft, smooth and refreshed.
- Do you make a conditioner?
Yes — the Deep Repair Conditioner, part of Rosica Essentials. It's made for intense nourishment and suits all hair types.
Ingredients
- What botanicals do you use?
Four botanicals sit at the heart of Rosica formulations: honey, propolis, aloe vera and rosemary.
Each brings its own characteristics to cosmetic care. Our Ingredient Library explores their origins, traditional uses and roles in cosmetic formulations.
- What does honey do?
Honey is a natural humectant, rich in sugars that help the hair retain moisture.
- What does propolis do?
Propolis is known for its protective and soothing properties.
- What does aloe vera do?
Aloe vera helps to hydrate and soothe, and supports scalp comfort.
- What does rosemary do?
Rosemary has traditionally been used to help revitalise and strengthen hair.
- What are the formulas free from?
Rosica product labels indicate silicone-free, paraben-free and colorant-free formulations.
In addition, the Honey & Propolis Repair Shampoo and Botanical Restore Shampoo carry a sulfate-free claim. For complete formulation details, the full ingredient list is provided on each product label.
About Rosica
- Who are Rosica?
Rosica is a premium botanical beauty brand inspired by nature and refined through modern cosmetic science.
Founded with a passion for botanical knowledge, Rosica brings together carefully selected ingredients and thoughtfully developed formulations to create effective, elegant beauty care for everyday routines.
- Where are you based?
Rosica is based in Dubai — Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, United Arab Emirates.
- How are the products made?
Rosica products are manufactured in a GMP-certified facility, with careful attention to quality, safety and hygiene throughout the manufacturing process.
Our formulations bring together carefully selected botanical ingredients with modern cosmetic science to create thoughtful, high-quality beauty care.
- How does Rosica approach sustainability?
Rosica believes beauty should be developed with consideration for both people and the world around us.
We aim to make thoughtful choices across our products and brand as we continue to grow, while communicating our approach clearly and responsibly.
Buying & delivery
- Where can I buy Rosica?
Here on this site. The shop page carries the whole range — add what you want to your bag and check out, without leaving Rosica.
We deliver across the UAE.
- How much do the products cost?
Every price is shown on the shop page and on each product's own page, in AED. They come straight from our store, so what you see is current.
Shipping and any taxes are calculated at checkout, once you have entered a delivery address.
- Do you deliver, and where to?
Yes. Rosica currently delivers across the UAE, to the locations available at checkout.
Delivery charges and estimated delivery times are calculated at checkout from your order and your address, and are shown in full before you pay.
- Can I return something?
Yes. You have 14 days from delivery to request a return. Because these are products used on hair and scalp, an item can only be returned unused and unopened, with its seal intact — that is a hygiene requirement rather than a technicality.
If something arrives damaged, faulty or simply wrong, none of that applies: contact us within 14 days with your order number and a photograph, and you get a replacement or a full refund, delivery charge included, at no cost to you.
- Can I stock Rosica in my store?
Yes — wholesale enquiries are welcome, and they go straight to the team.
Email us with your business details and what you'd like to stock, and someone will come back to you within 1–2 business days.
Talk to us
- How do I contact the team?
By email, at info@rosica.ae. The team aims to answer every enquiry within 1–2 business days.
- What are your opening hours?
Monday to Friday, 9:00 AM to 6:00 PM. Emails sent outside those hours are answered on the next business day.
Still have a question?
Write to us and someone from the team will come back to you within one to two business days.
Yes — Rosica is on Instagram and TikTok as @rosicanaturalcare, on Facebook as Rosica Natural Care, and on LinkedIn as Rosica Natural Care L.L.C-FZ.